Thank you very much for your trust in Ivoclar products. To safeguard against counterfeits and ensure our customers always receive original quality, Ivoclar is introducing new security stickers on selected product packaging. Each sticker features a QR code and a hidden PIN, allowing you to verify the authenticity of each product you receive in just a few seconds.
The rollout of the new stickers has started with the Ivotion portfolio and the ProArt CAD Try-In disc and will be gradually extended to other brands in our portfolio. During this transition, you may receive products in either the current or the new packaging (with security sticker).
How it works
Scan the QR code on the security sticker with your smartphone.
Peel back the sticker to reveal your unique PIN code.
Enter the PIN on the Ivoclar verification website to confirm authenticity.
For questions or assistance, please contact Customer Care.
Why this matters & how it helps you
Whether you are a dentist providing patient care, a dental technician crafting premium restorations, or a dental dealer supplying dental care providers – authenticity matters. Here’s why you should scan and verify your products:
Counterfeit or tampered products can compromise clinical outcomes and lead to dissatisfied patients. By verifying our products, you ensure you are always working with genuine Ivoclar quality.
Only original products undergo Ivoclar’s rigorous quality assurance process. Security stickers let you work or sell with confidence, knowing your patients’ safety is protected and your customers received the quality they paid for.
When counterfeit products fail in clinical use, the expense of remakes, repairs and loss of trust far outweighs the few seconds it takes to scan.
Dealers can demonstrate full traceability and confirmed authenticity — a powerful differentiator in today’s competitive market.
If your product passes verification, you can use it with complete confidence. If an issue arises, please contact Customer Care.
Frequently asked questions (FAQ)
The security sticker is applied where the outer sleeve meets the inner tray. It seals the packaging and is clearly marked.
It’s a small sticker featuring a QR code. When you peel if off, a PIN code appears – you’ll need it for verification.
Security stickers are currently used on Ivotion discs and ProArt CAD Try-In discs. More products will follow.
Your phone opens a web page where you enter the PIN code from the sticker. The system confirms if your product is genuine.
Because it only takes a few seconds – and it protects your patients, the laboratory and the dental practice. Scanning confirms your product is genuine and hasn’t been tampered with.
This may indicate that the product is counterfeit. Please contact Customer Care immediately so we can investigate your case and assist you.
Not necessarily. Security stickers are currently only used on selected products. You may have received stock packaged before the program was introduced. If unsure, please contact Customer Care.
No. Our sticker design features tamper-evident VOID seals that cannot be removed or reapplied without visible damage. The QR code and PIN are unique and secure.