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General FAQs

You must fully complete the Customer account regitration process to shop online, once completed you can then start adding product to your shopping cart.

We are only permitted to sell our products to dental offices and laboratories, it can sometimes take up to two business days to verify your account details.

Once your account details are verified and your Ivoclar account has been created you will be able to shop online right away.

To take advantage of attractive delivery option all orders must be placed by 2:30 PM. Orders placed after the 2:30 PM cut-off will be delivered the following day.

You can track your package online, click here to view your order history. Click the tracking link in the status column for your order for the most up to date tracking information.