An eIFU stands for "electronic Instruction for Use" and describes digital instructions for use. Instead of a printed version, an eIFU allows users to access all relevant information and instructions in electronic format. This offers practical benefits such as easy access to information across various electronic devices and the ability to easily implement updates. eIFUs can also be a more environmentally friendly alternative as less paper is used.

To find the Instructions for Use or Electronic Instructions for Use (eIFU) for your product, please navigate to the top menu bar of our website. There you will find the menu item "Instructions for use". Click on this to go to the electronic patient information leaflet or eIFU search page. You can also go directly to the eIFU search page with the link https://www.ivoclar.com/en_au/eifu. The link is also printed on all packaging for products that have an eIFU.

On the search page, you have two options for finding the manual you need: you can either search by number or by product name.

If you know the number, please enter the product reference number (REF number) or the UDI-DI in the appropriate search field. You can usually find these numbers on the packaging of your product.

If you don't have the number handy, you can search by product name instead. Just enter the name of your product in the search field. Please note that when searching by name, all results matching the name entered will be displayed. So make sure you choose the right eIFU. When selecting the eIFU for your product, make sure that the validity date of the eIFU matches the validity date of your product.

The eIFU search page also offers a download and subscription function/paper version as an alternative. You have the option to download the IFU in PDF format from the eIFU search page and will be asked if you wish to subscribe to this eIFU before downloading. If you subscribe, you will be notified by email when a new version of this eIFU is available, with a link directly to the new valid eIFU, which again can be downloaded in PDF format. In addition, you can also request a paper version of the respective IFU on the website. These are sent to you by post within seven days.

The Download Center is an additional platform that allows you to get more information about a specific product. You can use the search function to view content such as quick guides or brochures.  In addition, the Download Center also serves as a linking platform for certain documents on the product pages. This ensures easier and direct access to further information for our customers.

Here is the direct link to the Download Center: https://www.ivoclar.com/en_au/downloadcenter

In our download center you can find a wide variety of documents for the desired products, such as brief instructions or brochures.

We consistently pursue the principle of recyclability. For this reason, secondary packaging and components made of plastics (PE foam, polystyrene, polystyrene, PVC, etc.) should be avoided.

Ideally we prioritise so-called “single-material solutions” that can be disposed of by recycling due to their material. If this is not possible due to the type of product or a potential risk level (hazardous goods, chemicals, storage conditions, etc.), the minimum necessary plastic-based material can be used. The general rule here is that the carbon footprint of the finished packaging solutions must be lower than the solution being replaced.

We at Ivoclar want to make sure that from delivery to opening of packages, the Ivoclar spirit is evident: all container types are ingeniously structured, carefully designed and produced to a high standard of quality. Our mission in packaging is to create sustainable and targeted solution, therefore we follow three principles when planning and implementing all types of packaging. 1. Customer centric. Every detail is carefully thought through and intensively tested. 2. Ecological. We are always keen to critically rethink our types of packaging and consistently align them with ecological aspects. This applies to the type of packaging, the choice of materials, the finishes and their handling. 3. On brand. Our brand identity is confident, sophisticated and aesthetic. These visual attributes are carefully transferred to all types of new packaging.

You must complete the online registration process to shop online, once completed you can then start adding product to your shopping cart.

We are only permitted to sell our products to dental professionals. It can sometimes take up to two business days to verify your account details.

Once your account details are verified and your Ivoclar account has been created, you will receive an email confirmation advising you that you can now shop online.

Yes, once you submit the order, you will receive a confirmation email that it has been placed.

All orders placed on Webshop ship from our Melbourne office. Where possible, other orders may be shipped from your closest local branch.

Yes, clicking the heart icon on any product will allow you to add the product to a customised favourites list. You can manage your favourites lists by going to My profile>Shop>Favourites.

Click here to access the quick order tool, this allows you to quickly add product to your shopping cart if you already know the product codes. Follow the steps provided to add products one at a time or you can upload in bulk.

On the last page of the checkout process before you submit your order there is a comments box. Enter your promo code here and any other special instructions for your order. Customer service will then ensure the promo code is applied to your order.

Once you have submitted your order online, if you would like to make a change or cancel your order please contact customer services at orders.au@ivoclar.com or 1300 486 252.

If we are aware that you have your own carrier, you should see a special message stating that your shipping account will be charged. If you need to update your account with a carrier number, please contact customer service.

Orders received before 3:00pm will typically ship the same day from Monday to Friday with the exception of any local holiday. Any orders received after this time may not be processed until the next business day. Please note that all Dangerous Goods orders must be received before 12:00pm to ensure same-day dispatch. Delivery times for dangerous goods, bulk, or heavy items shipped via road freight, may take longer than normal orders.

You will need to submit a written request to add an additional shipping address to your account. You can send that by email to: orders.au@ivoclar.com

Yes, once you are ready to checkout, please choose “credit card” as your payment method.

To remove a credit card you have saved online, please contact customer services at orders.au@ivoclar.com or call us on 1300 486 252

You can pay online using the online payment link in the menu at the top of the page or you can contact Accounts Receivable directly on the below email and phone number:
Email: accountsreceivable.au@ivoclar.com
Phone: 1800 807 774

We have a 7-10 business days returns policy. If you'd like to organize a return, please call us on 1300 486 252 or send us an email at orders.au@ivoclar.com

Please contact customer service via Email at orders.au@ivoclar.com  or call us on 1300 486 252.

Remember to update your preferences here after the subscription, so we can send you more relevant updates.

You can find the link in two places. There will be a link in your email inbox or you can sign into ivoclar.com and find the course in My Profile.

If you have watched a on-demand webinar, you can go back at any time to review. Simply sign into your account and you will be able to access the course in My Profile. For live webinars, you must wait until the program is available on-demand.

You can view, download and print all of your certificates in ‘My Profile’.

If you do not pass the quiz on your first try, don't worry! You will be able to repeat the test until you hit the 60% pass rate.

For each educational offering, there is a dedicated contact person on the detail page who you can get in touch with.

Please visit our Services page

Please contact our support team on 1300 486 252 before you send a product to us – this ensures that we can resolve your request quickly.

In case something goes wrong, Ivoclar warranty makes sure you are covered. The warranty duration depends on the type of product. With a service package, you can extend your warranty.

Please contact our support team on 1300 486 252 before you send a product to us – this ensures that we can resolve your request quickly.

Please go to "My profile", find "My devices" in the Portal Features side menu, press "+ Register Device" in the upper right corner of the page, get a report subscription and access your device performance anytime.