Proper maintenance and cleaning of your Bluephase is essential for the longevity of your product.

Never clean the Bluephase if the battery and light guide have been removed and avoid using too much cleaning fluid. Moisture can penetrate the housing and cause damage to the electronics and reflector. This can lead to a defect and also to a loss of light output.

In the video we show you how to clean your Bluephase optimally.

The paint on the handpiece will wear off if too much cleaning agent is used or if the handpiece is placed in the charging base damp or wet.

Follow the cleaning instructions for the Bluephase in the instructions for use. Do not use any cleaning agents that are too intensive and only place the handpiece in the charging station when it is dry. You can find detailed instructions and important information in the article Maintenance and Cleaning

The Bluephase handpiece can still be used as the functionality of the device is not affected. Only the paint on the handpiece has come off.

1. The device is overheated

2. Electronic component of the handpiece is defective.

1. Allow the device to cool down and try again after certain time.

2. Remove and reinsert the battery

If the error persists, please contact the Customer Care team.

1. Battery empty

2. Battery contacts dirty

Due to regulations, batteries may only be partially pre-charged during shipping. If the charge level falls below a certain value over a longer period of time, the battery may become deeply discharged. This may give the impression that the battery is not working when it is inserted into the Bluephase device and is to be used immediately.

1. Insert the battery into the handpiece and place it in the charging base.

2. Wait until the charging base indicator start blinking blue and the handpiece shows the charging symbol (indicating that the battery is charging). Experience has shown that this takes up to 20 minutes.

3. Fully charge the battery before using it for the first time (display of the charging base is black).

The charging process cancels the deep discharge and the Bluephase can be used as usual.

If the display of the charging station remains black for a longer period of time and the handpiece does not display the charging symbol, please contact the Customer Care Team.

It can happen that the Bluephase no longer works after a longer period of non-use (e.g. practice holiday). This is especially the case if the device has been disconnected from the power supply during this time.

This can lead to a deep discharge of the Bluephase battery, which means that the device will not work immediately.

1. Connect the charging base to the power supply.

2. Remove the battery from the handpiece, plug it back in and insert the handpiece into the charging base

3. Wait until the display of the charging indicator starts blinking blue and the handpiece shows the charging symbol (indicating that the battery is charging). Experience has shown that this takes up to 20 minutes.

4. Fully charge the battery (the charging station display is black).

If the display of the charging base remains black for a longer period of time and the handpiece does not display the charging symbol, contact the Customer Care Team.

1. Power pack not connected or defective

2. Battery fully charged

Check if the power pack is correctly positioned in the charging base or if the power pack is connected to the power supply by means of the power cord.

1. Charging base does not recognise the battery

2. Battery empty

3. Electronic component is defective

1. Remove the handpiece from the charging base and place it back again

2. Remove and reinsert the battery and place the handpiece in the charging base

If the error persists, please contact the Customer Care team.

Polyvison fuction is activated.

Polyvision is an automatic assistance system for secure polymerization. It detects movements of the handpiece during the curing procedure and automatically extends the curing time by 10 % in the event of incorrect use. The handpiece switches off automatically in the event of severe slippage.

In addition, polyvision also acts as intelligent anti-glare protection. Polyvision ensures that the curing light cannot be used outside the mouth. The light can only be activated once the light guide is positioned directly over the material to be polymerized. This protects the operator and patient from being blinded by the light.

You activate Polyvision by pressing and holding the program or time selection button. To confirm that polyvision is activated, the handpiece will beep and vibrate for a short time and the polyvision indicator will light up. The handpiece also behaves in the same way if a curing program is activated in free space while Polyvision is activated.

If a protective sleeve is used, this function is not available. Contamination of the light guide may affect the functionalities of the polyvision assistant

Pressing and holding the program or time selection button again deactivates the function and the handpiece does not vibrate.

We recommend checking the light intensity emitted by the curing light at regular intervals using the Bluephase Meter II in order to be sure that the materials are adequately cured and the composite fillings are of a high and lasting quality.

Please ensure that a Bluephase Meter II from the series with serial number 1300010467 or higher is used. Devices with a lower serial number are not compatible with the Bluephase G4 and will produce incorrect measurement results.

Further information on determining the light intensity can be found in the instructions for use.