Customer Care

Save time and hassle with more ways to ​receive equipment and material support.

Your decision to invest in an Ivoclar product is only the beginning of our partnership. Customer Care ensures prompt and helpful assistance not only when you need it, but before you even realize you do.

Instant Video Assistant

Live. Real. Instant

Sometimes it is nice to  have a second pair of eyes looking at our problems. We created the Instant Video Assistant to do just that – it provides you with a quick and easy way of sharing both audio and visual context to quickly get the help you need. 

How it works:

  1. For ultimate security, your support specialist will send you a direct link to Instant Video Assistant when you need it. 
  2. From there, you simply open a secure video chat on your smartphone and begin your session with one of our Customer Care experts. 
  3. They will work with you in real time to quickly get your questions answered.

With Instant Video Assistant you can rest assured you are in safe hands and that your satisfaction is our top priority.

Contact the Customer Care team today for any equipment questions, material questions, or technical support needs.