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General FAQs

You must fully complete the Customer account regitration process to shop online, once completed you can then start adding product to your shopping cart.

We are only permitted to sell our products to dental offices and laboratories, it can sometimes take up to two business days to verify your account details.

Once your account details are verified and your Ivoclar account has been created you will be able to shop online right away.

We try to ship all orders the same day they are placed, however orders placed after 6pm EST may not ship until the following business day.

You can track your package online, click here to view your order history. Click the tracking link in the status column for your order for the most up to date tracking information.